We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are …

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are going to deliver. Softek continues to treat us as customers, support us, and answer our questions. We have had a great partnership. Softek is probably one of the best vendors I have ever worked with in all my years working in healthcare.

Manager

Softek has been able to develop some new productivity tools for us where we can really gauge the productivity of our team members. A huge gap for us has been getting valid productivity without having …

Softek has been able to develop some new productivity tools for us where we can really gauge the productivity of our team members. A huge gap for us has been getting valid productivity without having to have someone keep a manual count. The productivity tools that the vendor developed for us have allowed us to drill down without having to go into the revenue cycle. We can see all of the respective activities inside of the system.

Manager

As Cabell Huntington Hospital prepared to go live with Cerner Millennium, we needed a system to help us transition smoothly to avoid revenue loss during the implementation. Prior to selecting Softek, …

As Cabell Huntington Hospital prepared to go live with Cerner Millennium, we needed a system to help us transition smoothly to avoid revenue loss during the implementation. Prior to selecting Softek, we spoke with some of their clients who shared their success with the product and emphasized its value. We also researched the company and found that not only do they continually optimize and enhance their product, but they also provide continual consulting to answer questions, assist with any issues and provide training.

Anthony Adkins

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

As part of their service, Softek designed a Charge Reconciliation process that is auditable and gives our executives visibility on how each department is doing. Its flexibility allowed Softek to quick…

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

The only thing I would do differently with Softek would be to engage them on the system build months earlier. I wish I had found Softek earlier.

Chief Financial Officer

Softek has brought more bang for my buck than I ever could have imagined. They deserve every bit of the money. I really couldn't ask Softek to do anything more than they do. In fact, in every way Soft…

Director

Invaluable does not do it justice when talking about Softek’s impact. When we brought Softek on, it helped us make Cerner better. We could not have done it without Softek. I can’t say enough good …

Rhonda Lupardus

Midland Health

Softek is absolutely worth their value. The reason that they excel is that they have developed a product that closes a gap with Cerner. Softek isn't developing a product that is going to make us want …

Manager

Softek has listened and cared about the needs of our departments. Softek has worked diligently with our patient accounting office and as a result, we can actually work within our electronic health rec…

Priscilla Smith

Director of Revenue Integrity

Anyone struggling with the Cerner revenue cycle system really needs to get Softek in the room. They are experts with the Cerner system. The EMR transition was such a huge task. We have to start with t…

Chief Financial Officer

Softek develops products that we don't even think we need until we see them. The firm is actively looking for ways to enhance our revenue capture and cash productivity. Everybody can do better. People…

Director

Without Panther, we could have been billing incorrectly for a long time without identifying broken connections within Cerner. It was through the Panther process when we were reviewing the findings and…

Director

Softek’s engineers seem to know our third-party revenue cycle system better than anybody else I have ever worked with. They understand and know what tables to pull respective information from. They …

Manager

What was intriguing was Softek's focus, specifically on Cerner clients. We have found the ability to audit and trail things within the Cerner charge process to be problematic. Softek was incredibly ge…

Director

I love Softek. They are one of the best firm partners that I have worked with for being such a small, agile company. I can't say enough good things about Softek. They aren't a firm; they are a partner…

Director

Softek delivers and communicates. They are there and respond in a timely manner. But more importantly, they don't wait for us to come up with a problem for them to solve. Softek knows the system well …

Director

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their pr…

Manager

I would encourage everybody that is doing a Cerner implementation for revenue cycle and charge services to use Softek's consulting services. Softek's consultants teach us how to use the system while i…

Director

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services bef…

Director

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their pr…

Manager

We are pleased with Softek’s service delivery. They have been an invaluable asset in our progress throughout the Cerner Millennium implementation. We don’t just see Softek as a vendor, but also as…

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

Softek doesn't promise that they can do something and then not do it. When we give them feedback, within a week’s time, they check in to see whether we can log in and to see whether things are any b…

Director

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services bef…

Director

We brought Softek in on our project, and they gave us a deal. They gave us a consultant to really support us, and that person had an amazing knowledge set. They were almost like an extension of our te…

Director

They are very customer focused. Working with Softek has just been very refreshing in that respect because a lot of other vendors of tools that we have always have user enhancements, but that is such a…

Director

Softek’s tools give me confidence we are catching what we need to. They’ve given us a broader view of where the revenue leaks are. It makes my day much easier. If we’re leaving something on the …

Rhonda Lupardus

Midland Health

The vendor was not only looking at trying to perfect a tool that they developed but also constantly looking for growth opportunities. Softek is always looking for ways to make the tool better. The ven…

Director

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are …

Manager

Softek has been able to develop some new productivity tools for us where we can really gauge the productivity of our team members. A huge gap for us has been getting valid productivity without having …

Manager

As Cabell Huntington Hospital prepared to go live with Cerner Millennium, we needed a system to help us transition smoothly to avoid revenue loss during the implementation. Prior to selecting Softek, …

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

As part of their service, Softek designed a Charge Reconciliation process that is auditable and gives our executives visibility on how each department is doing. Its flexibility allowed Softek to quick…

As part of their service, Softek designed a Charge Reconciliation process that is auditable and gives our executives visibility on how each department is doing. Its flexibility allowed Softek to quickly adapt and fix system performance as needed. They also provided onsite engagement to help us learn and grow with the product through continual training.

Anthony Adkins

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

The only thing I would do differently with Softek would be to engage them on the system build months earlier. I wish I had found Softek earlier.

Chief Financial Officer

Softek has brought more bang for my buck than I ever could have imagined. They deserve every bit of the money. I really couldn't ask Softek to do anything more than they do. In fact, in every way Soft…

Softek has brought more bang for my buck than I ever could have imagined. They deserve every bit of the money. I really couldn't ask Softek to do anything more than they do. In fact, in every way Softek can, they go above and beyond. They are nearly flawless. They exceed my expectations at almost every level. We like Softek so much that we bought everything they offer. I don't do that very often, and our executives don't agree to do that very often.

Director

Invaluable does not do it justice when talking about Softek’s impact. When we brought Softek on, it helped us make Cerner better. We could not have done it without Softek. I can’t say enough good …

Invaluable does not do it justice when talking about Softek’s impact. When we brought Softek on, it helped us make Cerner better. We could not have done it without Softek. I can’t say enough good things about the people. Softek is in your corner. They don’t implement and then leave you. If we need something, we get immediate help.

Rhonda Lupardus

Rhonda Lupardus

Midland Health

Softek is absolutely worth their value. The reason that they excel is that they have developed a product that closes a gap with Cerner. Softek isn't developing a product that is going to make us want …

Softek is absolutely worth their value. The reason that they excel is that they have developed a product that closes a gap with Cerner. Softek isn't developing a product that is going to make us want to get rid of our revenue cycle system; they are just trying to relieve the pressure and identify gaps. A lot of other companies come in and want to push us away from Cerner or want to push us away from our revenue cycle system, and that isn't how Softek functions. I can not only stop the bleeding but also keep my organization from making the same mistakes from a build perspective.

Manager

Softek has listened and cared about the needs of our departments. Softek has worked diligently with our patient accounting office and as a result, we can actually work within our electronic health rec…

Softek has listened and cared about the needs of our departments. Softek has worked diligently with our patient accounting office and as a result, we can actually work within our electronic health record more efficiently. We have been very impressed with the speed that Softek has made changes in their programming to suit our needs.

Priscilla Smith

Priscilla Smith

Director of Revenue Integrity

Anyone struggling with the Cerner revenue cycle system really needs to get Softek in the room. They are experts with the Cerner system. The EMR transition was such a huge task. We have to start with t…

Anyone struggling with the Cerner revenue cycle system really needs to get Softek in the room. They are experts with the Cerner system. The EMR transition was such a huge task. We have to start with things that are impacting the revenue the most and fix those things first. That really gives our team a structure of priorities. We started with the biggest opportunities and worked our way down to optimizing the small things.

Chief Financial Officer

Softek develops products that we don't even think we need until we see them. The firm is actively looking for ways to enhance our revenue capture and cash productivity. Everybody can do better. People…

Softek develops products that we don't even think we need until we see them. The firm is actively looking for ways to enhance our revenue capture and cash productivity. Everybody can do better. People don't know what they don't have until they have it, and that is what Softek works with. They look for ways to find and capture missing revenue, and they are pretty good at that. I really don't know what else they can do better. They are very engaged in helping their clients. I can't call Softek perfect, but they are pretty darn close. I don't see much room for them to up their game. I have zero complaints about Softek. They provide outcomes, find problems that we didn't know existed, and help us to resolve those problems.

Director

Without Panther, we could have been billing incorrectly for a long time without identifying broken connections within Cerner. It was through the Panther process when we were reviewing the findings and…

Without Panther, we could have been billing incorrectly for a long time without identifying broken connections within Cerner. It was through the Panther process when we were reviewing the findings and what the system had identified that our pharmacy realized that something behind the scenes had been connected to the wrong orderable. Through Panther, they were able to identify where the connection was broken. Since they fixed it, they don’t get the errors anymore. Just having this window into the connections that are behind the scene was extremely educational.

Director

Softek’s engineers seem to know our third-party revenue cycle system better than anybody else I have ever worked with. They understand and know what tables to pull respective information from. They …

Softek’s engineers seem to know our third-party revenue cycle system better than anybody else I have ever worked with. They understand and know what tables to pull respective information from. They don’t have a problem pulling up the information and educating me as to why they are linking a specific table or why they are pulling data from a certain place. The vendor has a much broader understanding of the product than someone from our third-party vendor's support group. We have good luck with just picking up a phone and calling an engineer from Softek, and Softek's people can quickly just answer our questions. They are just really good to work with.

Manager

What was intriguing was Softek's focus, specifically on Cerner clients. We have found the ability to audit and trail things within the Cerner charge process to be problematic. Softek was incredibly ge…

What was intriguing was Softek's focus, specifically on Cerner clients. We have found the ability to audit and trail things within the Cerner charge process to be problematic. Softek was incredibly generous to work with us and accommodate when our IT resources were available, to work around some of the bumps that we hit along the way. They were incredibly patient in helping us get to the point where we could actually get an agreement with them.

Director

I love Softek. They are one of the best firm partners that I have worked with for being such a small, agile company. I can't say enough good things about Softek. They aren't a firm; they are a partner…

I love Softek. They are one of the best firm partners that I have worked with for being such a small, agile company. I can't say enough good things about Softek. They aren't a firm; they are a partner. They allow us to work around the edge of things to partner with us. Softek does everything I would expect a partner to do. I deal with the leaders a lot, and they are great.

Director

Softek delivers and communicates. They are there and respond in a timely manner. But more importantly, they don't wait for us to come up with a problem for them to solve. Softek knows the system well …

Softek delivers and communicates. They are there and respond in a timely manner. But more importantly, they don't wait for us to come up with a problem for them to solve. Softek knows the system well enough to know what problems it should have, and they find things that we don't know about. That is what I love about Softek. We have been using their software for several years, and Softek knows the things that we are probably missing. We are grateful for that because we aren't looking for issues. We are just trying to process things and get through the day.

Director

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their pr…

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their product. As clients bring up respective issues and needs, the vendor pushes things out to all of their clients through an update. There have been other products that the vendor has developed just for us as well. The vendor is really easy to work with, and they have been very engaged with us all along their journey of issues inside of our third-party's revenue cycle. If another client asks for something, the vendor doesn’t have us pay additional money for that. They just push it out to all of their clients because they know that there is a need.

Manager

I would encourage everybody that is doing a Cerner implementation for revenue cycle and charge services to use Softek's consulting services. Softek's consultants teach us how to use the system while i…

I would encourage everybody that is doing a Cerner implementation for revenue cycle and charge services to use Softek's consulting services. Softek's consultants teach us how to use the system while implementing the system, and that is a win-win situation. Softek offers a wonderful solution. We would recommend them without hesitation. They are a great help for our IT department in supporting the revenue cycle and our system. Softek looks at how our servers are running and looks for performance issues just within the basic operations of our system with some of the modules.

Director

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services bef…

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services before doing the implementation of Cerner's EHR. We learned so much from Softek, and they were so helpful in fixing our financial house after our go-live. We thought that that was pretty impressive.

Director

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their pr…

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their product. As clients bring up respective issues and needs, the vendor pushes things out to all of their clients through an update. There have been other products that the vendor has developed just for us as well. The vendor is really easy to work with, and they have been very engaged with us all along their journey of issues inside of our third-party's revenue cycle. If another client asks for something, the vendor doesn’t have us pay additional money for that. They just push it out to all of their clients because they know that there is a need.

Manager

We are pleased with Softek’s service delivery. They have been an invaluable asset in our progress throughout the Cerner Millennium implementation. We don’t just see Softek as a vendor, but also as…

We are pleased with Softek’s service delivery. They have been an invaluable asset in our progress throughout the Cerner Millennium implementation. We don’t just see Softek as a vendor, but also as a partner in our success.

Anthony Adkins

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

Softek doesn't promise that they can do something and then not do it. When we give them feedback, within a week’s time, they check in to see whether we can log in and to see whether things are any b…

Softek doesn't promise that they can do something and then not do it. When we give them feedback, within a week’s time, they check in to see whether we can log in and to see whether things are any better. Softek is very proactive. Softek doesn’t let a title get in the way of moving forward. They reach out. They check on us. They ask us whether we are getting what we need, whether the response time is okay, and whether there is anything they can do differently.

Director

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services bef…

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services before doing the implementation of Cerner's EHR. We learned so much from Softek, and they were so helpful in fixing our financial house after our go-live. We thought that that was pretty impressive.

Director

We brought Softek in on our project, and they gave us a deal. They gave us a consultant to really support us, and that person had an amazing knowledge set. They were almost like an extension of our te…

We brought Softek in on our project, and they gave us a deal. They gave us a consultant to really support us, and that person had an amazing knowledge set. They were almost like an extension of our team, and they were really smart in what we were doing so that they could help us with issues and problems. That person was a godsend and was an absolutely wonderful resource. There were a lot of things done in person, but we did some work virtually too. At our request, we wanted to do things in person. Softek would have happily worked either way. The person we were working with was so valuable that we were really begging for them to be on-site. We felt like we were asking Yoda to teach us. That person was a revenue cycle guru and an engineer, and they had a great personality too. They came in and got to know us. I trusted them as much as I did my own staff.

Director

They are very customer focused. Working with Softek has just been very refreshing in that respect because a lot of other vendors of tools that we have always have user enhancements, but that is such a…

They are very customer focused. Working with Softek has just been very refreshing in that respect because a lot of other vendors of tools that we have always have user enhancements, but that is such a process. With those vendors, we can submit enhancement requests to them, and then they put it in a pile, and then they vote on it. Then they see whether they can work on it. By the time that enhancement comes around, we have found a workaround to do what we need to do. But things have been very different with Softek from that perspective.

Director

Softek’s tools give me confidence we are catching what we need to. They’ve given us a broader view of where the revenue leaks are. It makes my day much easier. If we’re leaving something on the …

Softek’s tools give me confidence we are catching what we need to. They’ve given us a broader view of where the revenue leaks are. It makes my day much easier. If we’re leaving something on the table, it has to be really hidden.

Rhonda Lupardus

Rhonda Lupardus

Midland Health

The vendor was not only looking at trying to perfect a tool that they developed but also constantly looking for growth opportunities. Softek is always looking for ways to make the tool better. The ven…

The vendor was not only looking at trying to perfect a tool that they developed but also constantly looking for growth opportunities. Softek is always looking for ways to make the tool better. The vendor is extremely proactive and open to engaging the users on how Softek can make the tool work for us. Even our pharmacy people have commented about how the vendor will call when they notice things.

Director

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are …

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are going to deliver. Softek continues to treat us as customers, support us, and answer our questions. We have had a great partnership. Softek is probably one of the best vendors I have ever worked with in all my years working in healthcare.

Manager

Softek has been able to develop some new productivity tools for us where we can really gauge the productivity of our team members. A huge gap for us has been getting valid productivity without having …

Softek has been able to develop some new productivity tools for us where we can really gauge the productivity of our team members. A huge gap for us has been getting valid productivity without having to have someone keep a manual count. The productivity tools that the vendor developed for us have allowed us to drill down without having to go into the revenue cycle. We can see all of the respective activities inside of the system.

Manager

As Cabell Huntington Hospital prepared to go live with Cerner Millennium, we needed a system to help us transition smoothly to avoid revenue loss during the implementation. Prior to selecting Softek, …

As Cabell Huntington Hospital prepared to go live with Cerner Millennium, we needed a system to help us transition smoothly to avoid revenue loss during the implementation. Prior to selecting Softek, we spoke with some of their clients who shared their success with the product and emphasized its value. We also researched the company and found that not only do they continually optimize and enhance their product, but they also provide continual consulting to answer questions, assist with any issues and provide training.

Anthony Adkins

Anthony Adkins

Director of Application Services, Cabell Huntington Hospital

Revenue Integrity Healthcare

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